Privacy Policy

Aonsotsu Privacy Policy

Last Updated: 16 August 2025

At Aonsotsu (“we,” “us,” or “our”), we prioritize your privacy. This policy explains how we collect, use, and protect your data through our grocery delivery services at https://aonsotsu.com and our mobile app. By using our services, you consent to this policy.

1. Information We Collect

We collect the following data to provide and improve our services:

Personal Information:
Name/Username, email, phone number, delivery address.
Payment details (processed securely via third-party gateways of UPI like BHIM, Google Pay, Paytm, PhonePe or any Banking UPI app; we do not store card numbers).
Account credentials for registered users.

Transactional Data:
Order history, preferences, and feedback.

Technical Data:
IP address, device type, browser, operating system.

Cookies & Analytics:
We use cookies to enhance user experience and track site usage (e.g., Google Analytics).

2. How We Use Your Information

Process orders and deliver groceries.
Communicate order updates, offers, or support.
Improve app functionality and user experience.
Prevent fraud and ensure security.
Comply with legal obligations.

3. Data Sharing

We share data only with trusted third parties for:

Payment Processing: Secure gateways.
Delivery: The items are delivered by our own delivery boys.
Service Providers: Hosting, analytics, and customer support tools.

We do not sell your data to advertisers or unrelated third parties.

4. Data Security

SSL encryption for data transmission.
Regular security audits and restricted access to personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Account data (name, email, phone, address): Retained while your account is active, plus up to 30 days after account deletion.
Transactional data (order history): Retained for 5 years to comply with tax and accounting obligations, after which it is anonymized.
Technical data (IP, device info): Retained for 13 months for analytics purposes.
Payment details: We do not store card numbers or UPI credentials; these are processed by third-party gateways and are not retained by us.

You may request deletion of your data at any time by contacting us at aonsotsu2024@gmail.com. When you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory reasons.

6. Your Rights

You may: